Our work
Featured case
Executing a major strategy in Auto Repair Management transformation
The smash repairer industry in Australia was undergoing transformation with the introduction of high capacity, high speed, high technology repairers, delivering fast turnaround times and low cost. Insurers leveraged these changes to remain competitive in a hyper-competitive motor insurance market. Willmann Consulting supported the client in the development of its revised repair network through the execution of the strategy and associated business transformation to support the change.
Client: Large insurance company
Industry: Insurance
Services: Data and analytics, Customer Strategy, Change management
Solution: Sustainable, competitive and innovative model, where advanced repair processes and techniques enhanced the customer experience.
Strategic Banking and Wealth System Upgrades
Contracted by a large Banking and Wealth Business to manage the decisioning and implementation of strategic banking risk, messaging and quantitative reporting management systems. .
Client: Large Finance company
Industry: Bank & Wealth
Services: Data and analytics, Technology
Solution: Treasury system application and infrastructure upgrade, including acquisition, configuration and implementation.
Strategy and Organisational Design
Engaged to assist in the development of an organisation and business strategy to meet the company's aspirational goals.
Client: Small/Medium Enterprise
Industry: Motor and Caravan Repair
Services: Business Strategy & Organisational Design
Solution: New Strategy was developed through the facilitation of ideas and concepts capitalising on the business's growth witnessed over the past two years
Customer experience modelling
Management of motor customer experience project for commercial insurance using customer journey mapping to understand and determine end to end business improvement opportunities.
Client: Large national & international insurer
Industry: Insurance
Services: Customer modelling
Solution: detailed customer maps with business benefit plan.